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8-1910 Notre-Dame West
Canada, H3J 1M6
CONTACT - FAQs
Should I Create An Account ?
Yes! The account will allow you to verify/modify your personal & billing information, consult your orders, track your order delivery status, and much more...
Which payment methods do you accept?
We accept all major credit cards, including 100% secure online payment gateways: ShopPay GPay, ApplePay, PayPal
How can I track my package?
As soon as your order is processed (1 to 2 days) we will email tracking information and link so you may verify the status in real-time. Please contact us if you do not receive the tracking number.
An item was lost or damaged during shipping...
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide us photographs clearly showing the problem with the item and its courier number as soon as possible. Our Customer Service team will respond to you within 24 hours
An item is missing from my shipment...
Our Customer Service team will respond to you within 24 hours. Once customer service confirms an item is missing, we will begin processing a new one for you at no additional charge.
I received an incorrect item...
Our customer service team will respond to you within 24 hours. Once customer service confirms an item is incorrect, we will provide information on sending it back to us.Once we receive the incorrect item, we will begin processing the correct item for you at no additional charge.
Orders are shipped from our warehouses in the USA & China between (1) one business day to (3) three business days after order is received and payment is cleared. We ship to the USA, UK, and Canada. For majority of our products we offer FREE shipping. We deliver your orders by standard, low-cost shipping (usually 7 to 30 days) & USPS (for shipping from the USA).